Utility Contract Renewal Ltd
Utility Contract Renewal Ltd is committed to delivering professional, transparent and fair brokerage services.
We treat all complaints seriously and ensure that customers raising concerns are treated with courtesy, respect and impartiality at all times.
Our complaints process is:
We view complaints as an opportunity to improve our service and are committed to continuous improvement.
To help us investigate efficiently, please provide:
Your name and business name, Contact details A clear description of your complaint, and Relevant dates and supporting documentations.
Complaints can be made:
We will acknowledge your complaint within 5 working days of receipt.
We will confirm:
Your complaint will be investigated fairly, impartially and promptly.
This may include:
We aim to provide a full written response within 8 weeks of receiving your complaint.
Our final response will include:
Where appropriate, complaints may be resolved by:
If:
Alternative Dispute Resolution provider:
Energy Ombudsman
The Energy Ombudsman provides a free, independent and impartial dispute resolution service.
Contact Details:
Post:
Energy Ombudsman
P.O. Box 966 Warrington WA4 9DF
Phone: 0330 440 1624
Email: enquiry@energyombudsman.org
The Energy Ombudsman will independently review your complaint and may make a binding decision.
You may also contact Ofgem for general information about consumer rights at www.ofgem.gov.uk.
We regularly review complaint trends to identify root causes and improve service standards. Where systemic issues are identified, corrective actions are implemented to prevent recurrence.